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F.A.Q'S

 

** Please allow an extra 24-48 hours dispatch time of all orders during our Black Friday Period. We are working 24/7 7 days a week to get your order dispatched on time. **

 

How long does it take for an order to arrive?

Please allow 2-4 weeks for delivery due to large demand and custom orders.

Shipping Delays: Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur especially during seasonal sales and around the Christmas period. Femni London cannot be held responsible for delays caused by unforeseen or uncontrollable events such as: adverse weather conditions, mechanical problems, incorrect address and/or driver error.

 

How Can I Track My Order?

You can track your order using the link below. Please note : It may take 48-72 hours for your tracking to update on our system, please don't worry if your tracking is not available the day you order. This will update over the next few working days as your parcel is processed through the system. Please allow an extra 2-3 working days during seasonal sales and busy periods.

Track My Order  -

https://www.17track.net/en  or  http://parcelsapp.com/en/tracking

What payment methods do you accept?

We accept all major credit and debit cards through the Stripe powered Shopify Payment system. We also accept PayPal as well. No checks are accepting.

 

I have only received 1 of my items when i ordered 2 or more?

Since every order is custom made and we have a large assortment of products that are not all stocked in house, when you order multiple items at a time, they may be shipped separately from our different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.  This enables us to have a completely FREE shipping option available for you.

 

I haven't received my Tracking info?

Your Tracking number will be sent via your original contact email, please allow 48-72 hours before sending an enquiry to chris@femnilondon.com . Once you have received your tracking info you'll be able to Track your order here - 

https://www.17track.net/en   or http://parcelsapp.com/en/tracking

 

 

  

RETURNS & EXCHANGES

What is the return policy?

If you want to return your item for a refund you may do so within 30 days after receiving your item. For personalised items due to their custom nature, we cannot accept returns/replacement. We do not refund shipping cost. Return shipping is to be paid by the Buyer. 

Note: We will not refund or replace returned items without labels/tags and the original packaging. Clothing should be in perfect condition (no wear and tear, wrinkles, stains, or smell). We will only refund or exchange items with manufacturer defects or damages provided they are reported to customer service within 3 days from the date of delivery and you provide a photo evidence of the damaged item. Product specification error made by buyer (e.g. size, color, design etc.) is ineligible for refund, however we will offer to exchange with similar product or a different product with same store price in case of unavailability. If the item cost is less your original purchase, we will refund you the difference. Non-defective products must be reported within 7 days upon acceptance of delivery. Free gifts or promotional items are non-returnable and non-refundable.

* SALE items are non refundable, these items can be exchanged for another product or store credit.

If you would like to exchange and/or refund please return back the item at our Return Mailing Address. Please email our support for further details at

chris@femnilondon.co.uk

How do I return an item?

Please email us chris@femnilondon.co.uk with an email Subject: Item Return or Item Exchange

Provide a tracking number / order number so we could process the refund.

If you have a question about your return, contact us at

chris@femnilondon.co.uk We will answer back within 1 business day.

Returns Policy 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 
- Sale/clearance items
To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Sale items

Sale/Clearance items are none refundable. You can exchange your item for another size or store credit. 


Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.



Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.